What carrier do you use for shipping?
All shipments are made through United States Postal Service (USPS). Standard shipping is First Class Mail. Priority Shipping (2-3 day) is also offered. Depending on location and time of year (holidays may be slower), priority shipping duration which is dictated by USPS may vary. Priority mail orders made before 12pm Monday - Friday will ship that day, otherwise they will ship on the next business day. We do not guarantee package transit times, as these are completely determined by USPS.
What are your shipping costs?
Domestic shipping is free on orders over $75. For all other orders, shipping is calculated based on the weight of the items purchased.
Do you ship internationally and how much does it cost?
At this time, we only ship domestically.
Do you charge sales tax?
Since we are in the wonderful state of Delaware, there is NO sales tax on any order!!
What is your return policy?
If a shipment is damaged during transit, we will replace it. We must be notified by e-mail or phone of the damage within 72 hours of you receiving your package. Please make sure to inspect your goods when they are received. Our e-mail address is email@example.com and phone number is 302-296-6360.
What are your business hours?
Our normal business hours are Monday – Friday: 9am – 5pm.
How do I contact you if I have a problem with my order?
You can e-mail us at any time at firstname.lastname@example.org or by phone at 302-296-6360. We strive to respond to you within 24 hours Monday-Friday. Inquiries made on the weekend will be responded to on the next business day.
How quickly do you ship orders?
We strive to ship orders within 24 hours of your order being place and often we ship same day. If product is not in stock, it will ship within 24 hours of being received.
Do you provide tracking information?
Yes, you will receive a USPS tracking number once your package has shipped.